James Gardner
Welcome to Episode Two of Progressing Financial Markets, a podcast series brought to you by Voices in Business and sponsored by IBM.
On today’s show, we talk to James Gardner, Head of Innovation & Research at Lloyds TSB about Innovation in Financial Services.
James is overall responsible for managing the innovation process at Lloyds TSB, the UK’s largest retail bank. Earlier in his career, he held senior positions at Getronics and Microsoft. His recently written book “Innovation and the Future-Proof Bank” will be published in 2009 and he blogs on a regular basis at www.bankervision.typepad.com.
In this interview, James discusses with Suzanne Duncan of IBM and Mike O’Hara of Voices in Business how the innovation process can be both managed and measured, the subject of innovation risk, and some of the strategies that can be adopted by a bank in order to foster a successful innovation culture.
A full transcript of this episode is available here.
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